TS4i - The scientific secret to unlocking secrets
Troubleshooting for innovation, improvement, ideas, integrity
When you learn how to scientifically troubleshoot & solve problems... you learn the secret to unlocking secrets.. and discovering solutions to emotional human problems
"Each problem that I solved became a rule which served afterwards to solve other problems." - Rene Descartes
Pssst... remember that "pseudoscience" claim... science invented to degrade & defame anyone who breaks the rules of science? It has something to do with being subjective... which is incompatible with the scientific method. We hope you think it is a little bit funny... and ironic... when we show you how the scientific method evolved into a human problem-solving scientific method... that captures people problems, needs, wants & ideas in search of innovate & highly emotional solutions. You'll see how "pseudo-human" science... never saw it coming. Science seems to have no idea a proven scientific method of troubleshooting exists. So forgive "feel no harm" science... for they know not what they do... or how they fail to feel. They just don't feel up to it.
The creationism of the scientific method... only dates back to the 17th Century... and it hasn't evolved in hundreds of years.
Does anybody else think... that's a bit ironical... and funny as hell... that a holier-than-thou science is trying to prove the world evolves around them… with their THEORY of Evolution… and their method stays the same?
I mean… let’s face it… science has only made it to Step 3 of their scientific method with a hypothesis that mankind has evolved… from God knows what… and they’re still trying to prove this wild & crazy theory.
Just saying...
This scientific methods has remained basically unchanged for the past four centuries. That's because, in theory, it's still the best & only way to objectively find proof... and that's the truth. Five easy steps... Observe the situation... ask the key Question... establish a Hypothesis (what do you guess the answer will be or not to be)… record your measurements & document your Results... publish your Conclusion that proves (or disproves) your hypothesis.
This my friends is the basic foundation of science.
As true believers in creationism... and the human nature to create something out of nothing... we think it's even funnier...
we can show the evolution of the scientific method... into the 21st Century Air Traffic Control STEM Troubleshooting Procedures
We understand that the evolution of the scientific method into a troubleshooting procedure might be new (to science & you)… so we will do our best to make this technical evolutionary process easy. We use the extremely effective Air Traffic Control troubleshooting procedures... to prove how the scientific method evolved... as technology evolved and grew more & more complex. This is how the scientific method evolved:
Step 1 - Scientific Method Step 2 Question was moved to the top spot and the question is always the same... What's the Problem?
Step 2 - Original Step 1 Observation is moved to Step 2... because once the core problem is stated by someone who is not a trained troubleshooter... the problem must be physically observed & confirmed. An air traffic controller is under a ton of stress and they can freak out & start screaming... "the entire communications system is down"!!! Using this critical step the technician can observe the controller simply forgot to plug in their headset. Bingo... problem solved. The name is changed to Symptoms Observed... to make this an action item... of observing & documenting what you see. Smoke... lights out... freaked out controller... etc.
New addition to the scientific method (the evolution) Step 3 - Split the Battlefield. In complex electronic systems there is always an input & output. We refer to splitting the battlefield as breaking down complex systems into standalone input-output subsystems... we refer to the TX-Transmitter (output) as the Black Area... and the RX-Receiver (input) as the White Area. The gray area is the common circuitry that supports the two TX & RX... with single shared items like controls... frequency synthesizers... power supply... duplexers... antenna, etc.
The purpose for this new addition... of a system breakdown... is to speed up the time it will take to solve system problems & repair malfunctions. You split the battlefield when you feel the need... the need for speed. In Air Traffic Control maintenance... problems must be solved... in less than 30 minutes... or people might die in the friendly skies.
Step 4 - Symptoms Analyzed is the revised name of Hypothesis. This is where you lay out all the possible areas & stages where the problem could be... based on everything you observed & heard. In this case the technician must analyze the symptoms observed quickly... to determine the fastest plan of attack. In the example above... the technician observed the TX & RX light were both out. This means the TX & RX sections can both be eliminated as the source of the problem. This leaves the Gray Area... the system shared by both TX & RX... as the most likely source of the problem. As you can see... troubleshooting is big on using the process of elimination and TX & RX sections are X'ed out.
Step 5 - Troubleshooting Steps is the revised name for MEASURING & RECORDING all of your Results. There might be 50 stages in a black/white/gray subsystem... so you split the battlefield again by taking measurements at the output of stage 25 (continually cutting all stages in half to increase speed). In this example if the measurement at stage 25 is normal... the problem has to be in stage 25-50. If the measurement is bad... the problem has to be in stage 1-25... and so on & so forth. You continue to use process of elimination until the stage that is not working is isolated.
Next, troubleshooting of the individual stage takes place to find the single component that is broken and needs to be replaced.
Step 6 - Trouble Found is the revised name for Conclusion. Trouble found documents all the parts that were replaced to fix the problem. The troubleshooting procedures & solution are recorded for historical purposes... in case this problem becomes a reoccurring problem in the equipment... and the component or stage must be reengineered... to permanently fix the problem.
We'd bet our bottom dollar that "do no harm" medical doctors, have perfected troubleshooting procedures & will back us up on the theory of the scientific method troubleshooting evolution. We imagine doctors split the battlefield into three groups like... the heart (output)… lungs (input)… the brain (shared system)… so they can solve critical problems quickly on the battlefield or in the ER. Medical Doctors are task with solving problems in the most complex system in the universe... the human body. We understand that troubleshooting is not rocket science... but it is an exact science... when it comes to fixing problems... & working under a time crunch when lives are at stake. Knowing how to troubleshoot is the best kind of "do no harm" science in the world.
Now that we have proven the original scientific method did in fact evolve... we can now show science how to EVOLVE... emotionally.
With the help of TS4i... science can emotionally evolve... and finally bring human emotions into their scientific equations.
You'll see the primary change in TS4i occurs in Step 1. It begins the troubleshooting process asking a person or group of people... human beings... four emotional questions.
Having worked in air traffic control maintenance for over 20 years... without a single broken down equipment related death using the scientific method of troubleshooting... we came to an interesting conclusion. Fixing complex electronics systems is extremely difficult... because the parts & components are literally... dumber than a bag of hammers. The parts that make up the system can't speak... they can't tell you they feel... good or bad... they can't let you know when they're broken down or too tired to work. We always wondered what troubleshooting would be like... "What if the working components of complex systems could talk"?
Turns out people, human beings, can talk, share their feelings and tell you exactly what is wrong. People have problems, wants, needs & ideas... so it got us thinking scientifically about the unthinkable of using these emotional responses to solve major problems. What if we used a scientific method... to troubleshooting people problems... like Dr. Kubler-Ross in 1969 when she asked dying patients how it felt? What if we ask people... face-to-face & heart-to-heart... HOW THEY FEEL... about something or anything? In other words, what if we could use the scientific method to capture human emotions... use this emotional intelligence to identify complex problems... knowing that solving these problems would make people feel better?
We made a few minor adjustments to Air Traffic Control troubleshooting procedures by adding three more QUESTIONS to Stage 1 What's the problem? We added what do you need?, What do you want? and last but not least... What ideas do you have to solve these problems, meet these needs and satisfy these wants? We used this repeatable procedure with individuals & large groups. If there were two hundred people we recorded & grouped all the problems... all the needs... all the wants... all the ideas into groups... and it paints the perfect picture of how well or how bad an organization is truly operating.
In the process, we OBSERVED THE SYMPTOMS & witnessed the emotional climate of the group. Too often seeing intense anger & frustration for being the first human to ask these questions. We found that asking what problems they had... was like a release value for a balloon filled with anger... that was finally given a chance... to let off steam. We also discovered that those with a preference for training... unleashed their problems like a fastball. Those with a preference for education... had few problems but a lot of needs. (Problems & needs directed us to the same thing... like I have a f**king problem with my check!... vs.... I need help fixing my pay)
Once all the problems, needs, wants & ideas were bundled into like categories... we were able to SPLIT THE BATTLEFIED into subsystems of the overall system. This allowed us to move to SYMPTOMS ANALYZED... or hypothesis phase. It includes a list of things we could do... to solve problems... meet needs... satisfy wants... using the incredible ideas that were handed to us on a silver platter.
The unfortunate step that had to be added... is called OBSTACLES. They truth is... there are major obstacles to solving major problems... most often barriers set up to maintain the status quo. These fortified barriers are set up to block innovation & improvement... need to be recorded... with the hope one day... someone or something can bring these barriers come crashing down.
The final two parts... TROUBLESHOOTING STEPS & TROUBLE FOUND are the stages that offer the greatest rewards. Every problem solved leads to an innovation. Every need met leads to vast improvement. Every want satisfied feeds a hunger. Every new idea implemented opens the flood gates to an entrepreneurial spirit. All of which can to easily uncovered by treating people like human beings and figuring out ways to solve serious problems. It is the hopes & dreams of being surrounded by people with integrity.
Understanding what we mean...
when we tell you the most effective troubleshooting begins... when you split the battlefield. If you are troubleshooting a subject like learning... you split the battlefield between education & training. The gray area that connects the two... is where true innovation can be discoveried.
Innovation is always found in the gray area... that contains items common to two opposing parties.
Understanding the driving forces of innovation...
* when we solve a complex PROBLEM we have a shot at discovering a game changing solution
* when we meet needs we have a shot at discovering a significant improvement solution
* when we satisfy wants we have a shot at a feed a hunger innovation fulfilling desires
This is the baseline for interviewing all the people... complying a centralized database for capturing all the problems... all the needs... all the wants... all the ideas... in each TS4i case study.
